Help & FAQs

Simply add your favorite pieces to the cart, proceed to checkout, and enter your shipping details. We offer Cash on Delivery (COD) across Pakistan. You will receive an Order ID upon confirmation.

Absolutely. Once dispatched, you can enter your Order ID on our website’s "Track Orders" page to see real-time delivery updates from our courier partners.

Orders are verified and processed within 24 hours. Delivery typically takes 2 to 4 working days for major cities (Karachi, Lahore, Islamabad) and 3 to 7 working days for other cities across Pakistan.

We offer fast nationwide shipping at a flat rate of Rs. 199. To give you the best value, we provide absolutely FREE delivery on all orders of Rs. 2,500 and above! International rates are calculated at checkout.

We offer a 7-day exchange window for unworn items in their original packaging (a Rs. 250 restocking fee applies). For hygiene reasons, earrings and studs cannot be exchanged. Please note that we do not offer cash refunds for a "change of mind."

Please contact our WhatsApp support (+92 371 0029289) within 24 hours of delivery. Share your Order ID and an unedited unboxing video. Note: A continuous unboxing video of the sealed flyer being cut open is strictly mandatory to process any claims.

Yes! Our jewelry is crafted from premium 316L Stainless Steel, making it tarnish-free, hypoallergenic, and highly durable. While it can withstand everyday water exposure, we recommend avoiding harsh chemicals, perfumes, and lotions to maintain its maximum shine.

Absolutely not. Our stainless steel base ensures your skin will never turn green. Our gold pieces feature advanced, long-lasting plating. While normal wear occurs over time, keeping them away from harsh chemicals and storing them in your Aurethé pouch will preserve their rich color for years.

Customization is available on select items. Please reach out to our WhatsApp support with the product link and your specific request, and our team will assist you with the possibilities.

We have a detailed Size Guide available on every product page. If you need further help, simply send us a message on WhatsApp, and we’ll guide you to the perfect fit.